Testimonials & Endorsements
We embrace a perpetual focus on identifying our customers' needs and what they truly value. This has contributed to us achieving a customer satisfaction rate of 98% - an accolade of which we are incredibly proud.
Mr Broomhead from Stoke-on-Trent was able to use the Cruise Miles he had accumulated to enjoy a 9 night NCL cruise for less than £50 per person!
"Cruise Miles can only be a win-win scheme. Not only are you dealing with a professional, caring company who are prepared to go the extra mile for their customers, you also build up Cruise Miles.
Imagine our surprise when our accumulated Cruise Miles virtually paid for our NCL cruise. Here's to our next cruise, which hopefully our Cruise Miles will go some way to paying part of the cost.
It feels like getting something for nothing. Does any other travel company offer this?"
In January 2014, 100 lucky Cruise Miles members won a share of 1 million Cruise Miles. Here’s what our 1st place winner had to say:
"I was amazed to receive news of my top prize win of 250,000 Cruise Miles. I decided to look for a somewhat unusual cruise and have selected a mystery cruise with Fred. Olsen.
As usual, the efficient staff at Reader Offers were able to obtain the best possible value and I now look forward to a luxurious voyage."
Mrs Penny, Rye
“Our first booking with ROL and we were extremely satisfied with the sales staff and subsequently the customer care staff. Would highly recommend ROL.”
Mr & Mrs Peachey, Wigston
“It has always been a pleasure to book with Reader Offers Ltd and staff are always helpful. Plus Cruise Miles!”
Mr & Mrs Rawlinson, Hornchurch
“Your reservations staff go the full mile. They are extemely helpful.”
Mr & Mrs Johns, Wickford
“I was delighted with the care and attention of the booking arrangements and the easiness of it.”
Mr & Mrs Pain, Christchurch
“We have used ROL for several years now and have always found them friendly, professional and helpful.”
Mr & Mrs Donaldson, Bexleyheath
“Staff are wonderful, always go that extra mile to help with any queries you may have.”
Mr & Mrs Beck, Banbury
Our business partners are key to the success we have enjoyed during our 20 years, and therefore, we continually strive to maintain a shared vision from which both parties will benefit.
"I have been fortunate enough to work with Jeremy and the Reader Offers team for 10 years now and can't speak highly enough of them and their approach. They are always working hard to ensure that they have the best itinerary and products available to provide to their customers. They design and package unique offerings and pay great attention to every detail to ensure the client gets the best experience available. It is a testament to these efforts that we have seen you grow and remain the leading cruise agent in the UK and I congratulate you on your 20th Anniversary and wish you all the best for what will undoubtedly be continued success in the future"
Paul Taplin, Head of Travel, The Daily Telegraph
"Fred. Olsen Cruise Lines and I personally have been working very successfully with ROL for many years. Their unique style of cruise advertising in the national press has not only delivered excellent sales results but has also promoted our brand values to an extensive audience countrywide with a strong creative messaging. ROL is a trusted brand which is highly respected by customers as is the excellent level of professional service given by their staff, which is comforting to us given the high number of Fred. Olsen cruise holidays they book for our mutual customers."
Mike Rodwell, Managing Director, Fred. Olsen Cruise Lines
"Reader Offers are a pleasure to work with and here at Silversea we are proud to call them a preferred partner. They offer the same ethos that Silversea strive for which is to ensure that our mutual guests experience the cruise of a lifetime to the world's most amazing destinations. When booking with Reader Offers we know this will be delivered with excellent customer service from a team of professional and knowledgeable individuals. We wish them all the best for their twenty year anniversary and look forward to continuing our partnership in the years to come."
Louise Saywood, Manager of Inside Sales, Silversea
"Hurtigruten are proud to have been associated with Reader Offers for over 6 years. Our relationship continues to grow from strength to strength, made possible by the dedicated team at Reader Offers.
In all departments you will see professionalism, passion and a desire to succeed. Always willing to look at new ideas, to listen and work together to achieve mutual goals.
Happy 20th Birthday from us all at Hurtigruten and thank you for your support, it has been invaluable."
Maxine Parker, Sales Manager UK & Ireland, Hurtigruten
"We have had the pleasure of counting Reader Offers Ltd amongst our top partners since 2002. Over the years we have built a very strong relationship with Jeremy and the ROL team and cannot express how much we appreciate their continual backing of our titles.
Reader Offers ethos and objectives have always been admirable and fitted very well with the way we work at Express Newspapers. Due to the synergy between client and media owner we have sustained our working relationship and the subsequent mutually beneficial business for many years, and we look forward to continuing in the same vein. We wish Reader Offers every continued success.
Andy Charlton, Head of Travel Partnerships, Daily Express
"Having worked with Reader Offers for a number of years, we are very proud of the position they hold within our business as one of our most esteemed travel partners. As a luxury brand, we are always confident their customer delivery consists of the high standards and professionalism we expect. We very much look forward to continuing and developing our relationship with Reader Offers, particularly as we introduce the most luxurious ship ever built, Seven Seas Explorer, in 2016."
Paul Beale, Head of UK Sales, Regent Seven Seas Cruises
"I've account managed ROL for Royal Caribbean International for over 5 years now and still love every moment. ROL offer a unique business model and are such a professional, creative and inspirational company offering a high end experience in every aspect of their business. ROL are experts and market leaders when putting together marketing pieces that always represent our brand to the highest standards. They are still such friendly and knowledgeable people and are a pleasure to work with."
Nicki Lewis, Head of Trade Support & Planning, Royal Caribbean International
"CMV have been working with ROL for the past decade and we truly value the excellent business partnership that has been forged and continues to evolve. Loyalty, trust, integrity and commitment are all essential qualities of a successful and long term business relationship.
ROL deliver on all fronts supported by a dedicated and professional management team backed up by well trained staff, high standards of service, real marketing expertise, a strong customer and product focus and above all, a genuine determination to succeed. These shared core values are why our partnership continues to flourish and why ROL have grown to become Britain's largest independent cruise retailer and CMV's top UK travel agent partner.
On behalf of the CMV team, we take our hats off to ROL and would like to extend our sincere congratulations and to thank them for being part of their special 20th Anniversary celebrations."
Chris Coates, Commercial Director, Cruise & Maritime Voyages
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